Politique de remboursement

Thank you for purchasing plastic products or other products from our store! We are committed to providing high-quality products and services. If you are not satisfied with your purchase, please refer to our return and refund policy below.

 

1. Return Policy

  • Return Period
           You can apply for compensation within 20 days after receiving the product if it is damaged or due to other reasons caused by the manufacturer's sending error. Late applications will not be processed.

  • Conditions for Returns

    • The product must be unused, and in its original packaging with tags intact.
    • Opened or used plastic products can only be refunded if there are quality issues or wrong goods are delivered, and the refund will be made according to the proportion of damage (if the damage is man-made, no compensation will be made.Please upload an unpacking video, unpacking photos, or video and photos of the outer box).

  • Return Process

    1. Contact our customer support (plastate2024@gmail.com)with your order number and reason for return.
    2. Customer service will follow up the process and confirm the damage.

2.  Refund Policy

  • Refund Process
    Once the returned item is received and verified, your refund will be processed within 3-5 business days.

  • Refund Method
    Refunds will be issued back to your original payment method. If the payment method is invalid, we will contact you for alternative arrangements.

  • Refund Amount
    The refund amount excludes return shipping fees unless the return is due to quality issues or incorrect shipment.

3. Exchange Policy

  • Exchange Requirements
    Due to the long distance, we do not support exchanges. Please confirm the order with the customer service before placing the order to avoid wasting your time. Thank you.

5. Quality Issues & Incorrect Shipments

  •  If you receive a defective or incorrect product, please contact us immediately. We will give you a satisfactory answer.Due to the long distance, we do not support exchanges. Please confirm the order with the customer service before placing the order to avoid wasting your time. Thank you.

6. Customer Support


If you have any questions about our return and refund policy, feel free to contact us:

  • 邮箱 | Email：plastate2024@gmail.com
  • 工作时间 | Business Hours：Monday to Friday

We are here to assist you!